Terms & Conditions

Last updated: 17 September 2026

These terms apply when you buy from Faith Draper or commission a piece. They don’t affect your legal rights as a consumer.

About us

Faith Draper is a ceramics studio in Cape Town, South Africa. You can contact us at faithdraperceramics@gmail.com.

Handmade work

Everything is made by hand, so colour, glaze, size and marks will vary a little from the photos and from piece to piece. This is part of the work and isn’t a fault.

Shop orders

The online shop is currently closed and products are shown as out of stock. When it reopens, prices will be shown in South African rand (ZAR) and a contract is formed when we confirm your order has been dispatched.

Under the Electronic Communications and Transactions Act you can cancel an online order within 7 days of receiving it, without giving a reason. We also accept returns of unused items within 30 days of delivery. We refund the price within 30 days of your cancellation; you pay only the direct cost of sending items back, unless they are faulty or not as described.

Seconds are sold with small cosmetic flaws, described on each listing. You can still return them if they are faulty in a way that wasn’t described.

Commissions

After your enquiry we will send a quote, a sketch or description and an estimated timeline. Nothing is made until you approve the design and pay a 50% deposit.

Commissioned pieces are made to your specification, so the 7-day cooling-off period doesn’t apply to them. If you cancel after paying the deposit, we will keep a reasonable amount to cover materials and work already done, as the Consumer Protection Act allows, and refund the rest.

Making usually takes 6 to 10 weeks. Kiln firings can go wrong; if a piece fails we will remake it at no extra cost, which may add time. The balance is due before dispatch or collection.

Unless we agree otherwise in writing, we may photograph commissioned work and share it on this site and on social media.

Delivery and breakages

We pack every piece carefully. If something arrives broken, email a photo of the item and the packaging within 7 days and we will replace or refund it.

Faulty items

If an item is defective or unsafe, the Consumer Protection Act lets you return it within 6 months of delivery and choose a repair, a replacement or a refund.

Pottery classes

Classes haven’t started yet. Joining the classes waiting list doesn’t book a place or commit you to anything; booking terms will be published when classes open.

Care

Tableware is dishwasher and microwave safe unless the listing says otherwise. One-offs, bronze glazes and display pieces should be washed by hand.

Liability

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms. We don’t exclude liability where it would be unlawful to do so.

Law

These terms are governed by the law of the Republic of South Africa. If we can’t resolve a complaint between us, you can contact the Consumer Goods and Services Ombud (cgso.org.za).